At first glance, handling a difficult customer may seem like a thankless job.
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others.
Online courses typically run from 60- to 90-minutes, can be stopped and resumed at any time, and require a minimum 80% quiz score to receive a certificate of completion.
Subscriptions provide access to all courses in the Course Catalog.