For many people, the term Contact Center relates to sales calls and telemarketers. However; a contact center can provide assistance in many different ways.
A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training.
A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about.
Training your staff to effectively assist your customer base is paramount.
Online courses typically run from 60- to 90-minutes, can be stopped and resumed at any time, and require a minimum 80% quiz score to receive a certificate of completion.
Subscriptions provide access to all courses in the Course Catalog.