Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills.
This course will help improve phone skills which increases confidence, improves sales, and helps gain new customers while retaining your current cliental.
A more confident employee is also one that is happier, and happier employees produce happier customers.
Call Center Training lowers costs as it can reduce turnover. You will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole.
Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.
Online courses typically run from 60- to 90-minutes, can be stopped and resumed at any time, and require a minimum 80% quiz score to receive a certificate of completion.
Subscriptions provide access to all courses in the Course Catalog.