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Browse our full library of online, self-paced, leadership and professional development courses.
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OnlineAccountability in the Workplace
Welcome to the Accountability in the Workplace course. Accountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success. This course will provide you with informative tools and practical strategies that can be used to help empower the team to work toward achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace.
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OnlineAdministrative Office Procedures
A well-run office reduces miscommunication and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which will ensure a smooth running work environment.
With the Administrative Office Procedures course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization.
Strategies and procedures are a vital connection between the company's vision and its everyday operations.
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OnlineAdministrative Support
Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of "things falling through the cracks." Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
In the Administrative Support course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
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OnlineAdult Learning: Mental Skills
With our Adult Learning: Mental Skills course, you will discover the specifics of how the cognitive domain increases intellectual capability.
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OnlineAdult Learning: Physical Skills
It is important to remember that psychomotor complies with the other domains when implementing it.
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OnlineAnger Management
This course will help teach you healthy ways to express anger and identify anger triggers, as well as techniques to de-escalate an angry individual.
It is not always possible to eliminate the things that enrage you. What is possible however, is learning how to gain control and manage your anger effectively.
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OnlineAppreciative Inquiry
Through appreciative inquiry, an employer uses the art of asking questions and considering opinions to strengthen the system as a whole; creating a more positive environment and heightening employee potential.
This approach is designed to focus less on negativity and criticism, and more on utilizing personal strengths and encouraging discovery.
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OnlineArchiving and Records Management
Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.
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OnlineAttention Management
A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes.
Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.
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WorkshopBeing a Likeable Boss
Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect.
Being a likeable boss and a respected boss does mean you have to learn to be more effective.
This course helps you take the first steps of what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineBeing a Likeable Boss
While many who enter into management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss however does not mean you have to sacrifice respect. Being a likeable boss and a respected boss does mean you have to learn to be more effective. This course helps you take the first steps of what will be a continuous journey towards becoming a more effective boss, the side effects of which are both likeability and respect.
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OnlineBody Language Basics
Whether in sales or management, it is essential to understand the body language of others and exactly what your own body is communicating.
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OnlineBudgets and Financial Reports
Everyday businesses deal with budgets and financial reports in some form or fashion. At minimum, business managers review budget numbers and run financial reports for decision-making and reporting to shareholders and Federal regulators once a month.
Many companies devote the last few months of the calendar year to creating budgets for the next calendar year. In addition, organizations create and disseminate year-end financial reports to investors.
The goal of this course is to give you a basic understanding of budgets and financial reports so you can hold relevant discussions and render decisions based on financial data.
This course will define key terms like ROI, EBIT, GAAP, and extrapolation. Furthermore, the course will discuss commonly used financial terms, financial statements, budgets, forecasting, purchasing decisions, and laws that regulate the handling of financial information.
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WorkshopBuilding Confidence and Assertiveness
Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we have the ability to control our own responses and how we choose to move forward.
Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position.
The Building Confidence and Assertiveness workshop will provide you with the tools to overcome fear, gain personal empowerment, and inspire confidence in others. By believing in your potential and the positive changes that you can make, you are able to grow personally and professionally.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineBuilding Confidence and Assurance
Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. The ability to be confident and assertive are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position.
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OnlineBusiness Acumen
Knowing what is necessary to navigate and create a successful business seems innate for certain people; Steve Jobs demonstrated great business acumen.
Fortunately, it is possible for the rest of us to improve business acumen. The right training combined with experience will improve your business savvy.
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OnlineBusiness Ethics
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
Understanding and maintaining ethics is a very important part of doing business today.
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OnlineBusiness Etiquette
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed.
Understanding and maintaining ethics is a very important part of doing business today.
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OnlineBusiness Succession Planning
Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company.
This course will teach you the difference between succession planning and mere replacement planning and how to prepare people to take on the responsibilities of leadership so that the company thrives in the transition.
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OnlineBusiness Writing
Writing is a key method of communication for most people, and it's one that many people struggle with. This course will give you a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas.
All of this will provide that extra edge in the workplace.
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OnlineCall Center Training
This course will help improve phone skills which increases confidence, improves sales, and helps gain new customers while retaining your current cliental.
A more confident employee is also one that is happier, and happier employees produce happier customers.
Call Center Training lowers costs as it can reduce turnover. You will learn the skills to improve productivity and performance. This will produce a positive environment throughout the company and help influence the organization as a whole.
Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.
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OnlineChange Management
This course will give any leader tools to implement changes more smoothly and to have those changes better accepted.
The course will also give you an understanding of how change is implemented and some tools for managing reactions to change.
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OnlineCivility in the Workplace
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year.
Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it's losing on basic social values. Bosses freely intrude on subordinates' personal space, gossiping co-workers are the norm, and quality customer care has been forgotten.
The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, and typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed.
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OnlineCoaching Salespeople
Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company.
The benefits of coaching salespeople are numerous and worth exploring.
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OnlineCoaching and Mentoring
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month, even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do? This course focuses on how to better coach your employees toward higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and by creating strategic goals. An easy-to-understand coaching model taught in this course will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees toward better performance.
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WorkshopCoaching and Mentoring
This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
This course focuses on how to better coach your employees toward higher performance. Coaching is a process of relationship building and setting goals. How well you coach relates directly to how well you are able to foster a great working relationship with your employees through understanding them and by creating strategic goals.
An easy-to-understand coaching model taught in this Workshop will guide you through the coaching process. Prepare yourself to change a few things about yourself in order to coach your employees toward better performance.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineCollaborative Business Writing
Since collaborative writing in the workplace can be done by several different employees, the final work can feature several different views, aspects and opinions that may not be seen if the job had been completed by one person.
This concept is also helpful when companies have large projects to finish, since it can be broken down into several 'parts' for team members to complete individually.
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OnlineCommunication Strategies
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.
This course helps you understand the different methods of communication and how to make the most of each of them.
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OnlineConducting Annual Employee Reviews
Employees need to know what their strengths and weaknesses are. Once an employee understands their performance, you and the employee can take steps to work on areas needing improvement.
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OnlineConflict Resolution
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
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WorkshopConflict Resolution
This Workshop will give participants a six-step process that they can use to modify and resolve conflicts of any size.
You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineContact Center Training
A contact center can provide customer support, information technology support, and much more. The key to providing great customer service is in the training.
A well-trained contact center can be the difference between gaining more customers and losing the ones you have. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about.
Training your staff to effectively assist your customer base is paramount.
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OnlineContract Management
Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.
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OnlineCreating a Great Webinar
Webinars that are not done well can actually have an adverse effect on your company and potentially decrease your customer base and taint your reputation.
By following the advice in the course, you will have a clearer understanding of the steps necessary to create a successful webinar.
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WorkshopCreative Problem-Solving
In the past few decades, psychologists and businesspeople alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.
This course will give you an overview of the entire creative problem-solving process, as well as key problem-solving tools that you can use every day.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineCreative Problem-Solving
Welcome to the Creative Problem-Solving course. In the past few decades, psychologists and businesspeople alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This course will give you an overview of the entire creative problem-solving process, as well as key problem-solving tools that you can use every day.
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OnlineCreativity: Thinking Outside the Box
Welcome to the Creativity: Thinking Outside the Box course. Creativity allows individuals to view every aspect on earth, explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business. Without creativity, we would only see what is visible to the eye. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily workplace practices there is a strong increase in the opportunities for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality. This course will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a big role in building a positive work environment, one in which employees will feel confident in expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen.
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WorkshopCrisis Management
Having a clear and effective program and plan for an event is critical, not only to your survival, but to the profitability and possibly to the survival of the company.
Being able to identify risk, assess a situation and respond appropriately are important, and require not only training, but practice.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineCrisis Management
Crisis management is as important to any company as finance management and personnel management. Having a clear and effective program and plan for an event is critical, not only to your survival, but to the profitability and possibly to the survival of the company. Being able to identify risk, assess a situation and respond appropriately are important, and require not only training, but practice.
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WorkshopCritical Thinking
Having these skills provides you with the best chance of making an informed decision. Everything and anything can be a subject to question with critical thinking.
As problems are bound to come up in any organization, it's important to know how to address these challenges with good reasoning and logic.
Utilizing your critical thinking skills will lead you toward being a more rational and disciplined thinker.
This course will provide you the skills to approach problems critically, as well as recognize the power of open-mindedness and altering your perspective, in order to make the best choices.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineCritical Thinking
Critical thinking is vital to any kind of success, including your career and beyond. Simply put, critical thinking is a questioning approach to form a judgment or conclusion. It encourages reflective and independent thinking to guide us through the hundreds of decisions that we make throughout a week. Having these skills provides you with the best chance of making an informed decision. Everything and anything can be a subject to question with critical thinking. As problems are bound to come up in any organization, it's important to know how to address these challenges with good reasoning and logic. Utilizing your critical thinking skills will lead you toward being a more rational and disciplined thinker. This course will provide you the skills to approach problems critically, as well as recognize the power of open-mindedness and altering your perspective, in order to make the best choices.
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OnlineCustomer Service
Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
This course will look at all types of customers and how we can serve them better and improve ourselves in the process.
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OnlineCustomer Support
These days, customer support can be carried out in a variety of methods, including text messages and webchats.
Your customers are always changing and so is the technology they use, so make sure you're keeping up with both!
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OnlineCyber Security
The ability to protect its information systems from impairment, or even theft, is essential to success.
Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity.
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OnlineDelivering Constructive Criticism
Constructive criticism can be helpful when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things, not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. When management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.
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WorkshopDelivering Constructive Criticism
However, it can be one of the most challenging things, not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate.
When management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineDeveloping Corporate Behavior
The right behavior can result in your company sky rocketing with effective productivity and a positive reputation.
Poor behavior can cause a company's productivity and reputation to plummet.
There are many ways to influence corporate behavior change, but the first step is to understand what behavior is. How can you change behavior if you don't know what it is?
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OnlineDeveloping Creativity
There are steps that can be taken to inspire you and to develop your creative mindset. By changing the way you think and by overcoming your fear of risk, you will improve your creativity. Implementing the guidelines in this module is the first step to forever changing your creative process.
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OnlineDeveloping Emotional Intelligence
EQ is a skill that can be developed, and these skills will help you maximize your personal and professional success.
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OnlineDeveloping New Managers
No matter what your industry, your organization needs to have skilled managers in place to be the best it can be. But managers don't just appear out of nowhere, equipped with the skills to succeed.
Managers need to be developed. And while your organization is likely to do a mix of external hiring and internal promotion, taking the time to develop new managers from within the organization is a worthwhile investment.
There are several strategies that can help you develop new managers, which ensures not just the success of individual employees but of the organization as a whole.
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OnlineDeveloping a Lunch-and-Learn
Lunch-and-learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.
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OnlineDigital Citizenship
While this technology provides many positives, it also comes with risks. Those who understand digital citizenship are better equipped to take advantage of the upsides of this technology while avoiding its pitfalls.
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OnlineEmployee Motivation
Employee Motivation is becoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce.
The happier and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent.
Therefore, there is a challenge for all employers and management in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals.
This course is designed to show participants the way to get the best out of a confident, motivated group of employees, and to show them how to motivate that group.
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OnlineEmployee Onboarding
Implementing an employee onboarding program will shape the company culture while developing a highly qualified pool of talent.
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OnlineEmployee Recruitment
Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.
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OnlineEmployee Termination Processes
No matter the reason for a termination, the manner in which the termination takes place will have a lasting effect on both the employee being terminated as well as the other employees who remain.
This course will provide you with the tools to handle the employee termination process efficiently and professionally.
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OnlineEntrepreneurship
This course is designed to give you the tools you need to start, run, and grow a business you can be proud of!
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OnlineEvent Planning
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OnlineExcel Essentials
You will gain a fundamental understanding of the Microsoft Excel environment and the ability to complete tasks independently. You will demonstrate the correct application of the principle features of Excel by creating and editing worksheets and workbooks for a variety of purposes and situations. Workbook examples include professional-looking budgets, financial statements, team performance charts, sales reports, and data lists.
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OnlineExcel Expert
You will learn to proficiently use the advanced features of Microsoft Excel to create and manage workbooks for complex requirements such as financial reporting and multiple team collaboration. Customize your Excel environments to meet project needs and increase productivity. Expert-level workbook examples include custom business templates, multiple-axis financial charts, amortization tables, and inventory schedules.
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OnlineExecutive Assistant
Training to become an effective assistant will make you a valued employee who assists management on the road to success.
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OnlineFacilitation Skills
With its focus on fairness and creating easy decision making, facilitation can make any organization make better decisions.
This course will give you an understanding of what facilitation is all about, as well as some tools you can use to facilitate small meetings.
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WorkshopGeneration Gaps
While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Both the young and older worker offer ideas that can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineGeneration Gaps
Welcome to the Generation Gaps course. The workplace can present challenges to management in terms of handling the different generations in the workplace. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of valuable perspectives and experiences. While having various generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh the potential difficulty. Both the young and older worker offer ideas that can help the organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
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WorkshopGoal Setting and Getting Things Done
This course will provide the knowledge and skills you need to complete more tasks, and get things done.
Our Goal Setting and Getting Things Done workshop will cover strategies to help you deal with distractions and overcome procrastination.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineGoal Setting and Getting Things Done
Goal Setting is one of the most basic and essential skills someone can develop. We touch on goal characteristics, time management, and what to do when setbacks occur. This course will provide the knowledge and skills you need to complete more tasks, and get things done. Our Goal Setting and Getting Things Done course will cover strategies to help you deal with distractions and overcome procrastination.
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OnlineGoogle Workspace
In this course we'll cover effectively using Google Workspace, your gateway to unlocking the full potential of Google's suite of productivity tools.
In today's dynamic and interconnected world, effective collaboration and seamless communication are essential for success in both personal and professional endeavors.
Google Workspace offers a versatile array of cloud-based applications designed to streamline workflow, enhance teamwork, and boost productivity across various domains.
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OnlineHandling a Difficult Customer
Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life.
By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others.
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OnlineHealth and Wellness at Work
Employees who are happy are more productive, and stay longer with the company.
Offering a health and wellness program helps you as an employer, while helping your employees.
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OnlineHigh Performance Teams
It is easy to talk about high performance teams, but what are they, how are they formed, and what benefits do they provide?
The material in this course will help you find the answers to these questions and develop your own high-performance teams.
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OnlineHigh Performance Teams (Remote Workforce)
Assembling a high performance team of well-trained remote employees is another way you can increase productivity while maintaining quality.
A high performance team can be used in many areas of a company. The tasks for the team could be as simple as sending out a high volume of mailers, or as extensive as creating new software to help with cancer research.
What would you accomplish with a high performance remote workforce team?
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OnlineHiring Strategies
It can be difficult to determine if they will be right for the job or work well with the rest of the team. By learning how to utilize the information we have to find the best candidates and reviewing not only the job requirements, but the candidate's attributes, you can hire the best people for your company.
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OnlineHuman Resources Management
It can be difficult to determine if they will be right for the job or work well with the rest of the team. By learning how to utilize the information we have to find the best candidates and reviewing not only the job requirements, but the candidate's attributes, you can hire the best people for your company.
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OnlineImproving Mindfulness
This course introduces proven mindfulness practices that professionals can apply in their daily work lives to improve performance, wellbeing, and interpersonal relationships.
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OnlineImproving Self-Awareness
This course helps professionals develop a deeper understanding of their strengths, weaknesses, values, and impact on others — enabling them to lead more authentically and make better decisions under pressure.
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OnlineIn-Person Sales
In-person sales is a skill that requires practice and refinement. This course will help you develop the skills you need to be successful in face-to-face sales situations, from building rapport and identifying needs to handling objections and closing the deal.
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OnlineIncreasing Your Happiness
Each one of us has a happiness set point. This set point will stay the same no matter what you do. However, there are ways to increase this set point and influence how happy you are in general.
This course will teach you how to identify, build, and maintain your happiness set point. You will also learn about the relationship between happiness and success, and how to improve both.
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OnlineInternet Marketing Fundamentals
Integrating marketing techniques with modern technology is essential for every business. With the appropriate skills, both companies and individuals will be able to create successful internet marketing techniques.
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OnlineInterpersonal Skills
The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.
You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
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OnlineJob Search Skills
Searching for a job can be intimidating. How do you know what job you're best suited for? How do you build a winning résumé and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?
This course will give you the answers to all these questions, plus a plan to get you to a new job quickly. After completing this program, you'll be more than ready to start your search for your perfect job.
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OnlineKnowledge Management
Today's culture thrives on knowledge. It is evident in the items we buy and in the activities we invest time in. Being knowledgeable offers an advantage when making decisions or implementing strategies. The Internet distributes knowledge at split-second rates. Laptops and smart phones bring knowledge to our fingertips. As the old adage goes, "knowledge is power."
Knowledge Management is the establishment of a system that captures knowledge purposefully; incorporating it into business strategies, policies, and practices at all levels of the company.
This course will teach you how to initiate a knowledge management program at work, including working together toward a common goal and understanding the knowledge to be harvested, stored, and dispensed as needed.
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OnlineLeadership Development for Women
Women's leadership has consistently proven to be a powerful force for positive change in the world, with female leaders sharing unique skills, strengths, and perspectives that are essential for creating a more equitable society. The Leadership Development for Women course will provide you with the tools to navigate challenges, gain confidence to lead, and motivate future generations. Additionally, you will gain knowledge on the value of networking and mentoring for inspiring others to recognize their full potential as leaders. By empowering women leaders, we are not only creating a more equitable society, but we are also uncovering capabilities that will help to fuel business growth and innovation.
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WorkshopLeadership Development for Women
The Leadership Development for Women workshop will provide you with the tools to navigate challenges, gain confidence to lead, and motivate future generations.
Additionally, you will gain knowledge on the value of networking and mentoring for inspiring others to recognize their full potential as leaders. By empowering women leaders, we are not only creating a more equitable society, but we are also uncovering capabilities that will help to fuel business growth and innovation.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
MasterclassLeadership YOU
The Leadership YOU Masterclass is a 12-month program which features the following 12, monthly topics:
- The 3 Pillars of Leadership: Acumen, Influence, & Presence
- Better TO-Gether: Time Management, Organization, & Goal Setting
- Listen to Understand: Effective Communication Strategies
- Creating Better Connections: How to be More Personable
- Leading Across Generations M
- anaging Conflict & Negative Influencers
- Developing Highly Performing Teams
- Coaching & Mentoring
- What it is to be a Servant Leader
- How to Motivate Those Around You
- Creating Unity Through Team Building
- Practicing Work-Life Balance
This Masterclass meets once a month in a coach-led, virtual setting for 4 hours, followed by a personal, confidential one-on-one session with your executive coach two weeks following the topic session.
Please check with a Boost Rocketeer for dates and availability specific to the term you are interested in.
$9,400
OnlineLeadership and Influence
Welcome to the Leadership and Influence course! They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. There are countless war stories of simple GI's and sailors who rose to a challenge on their own in the heat of battle. In this course you will discover that leadership can be learned and you will be equipped with the tools you need to lead and influence others.
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WorkshopLeadership and Influence
They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it.
There are countless war stories of simple GI's and sailors who rose to a challenge on their own in the heat of battle.
In this Workshop you will discover that leadership can be learned and you will be equipped with the tools you need to lead and influence others.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineLean Six Sigma
The basic precepts of Six Sigma are remarkably straightforward. By improving the quality of output and removing the causes of errors in processes, companies can boost quality and reduce costs.
In this course, you will learn what Lean process is, what Six Sigma methodology is, and how Lean and Six Sigma work together to minimize waste and improve processes.
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OnlineLife Coaching Essentials
Just as Olympic athletes wouldn't consider training without the assistance of an athletic coach, many of today's most successful business and personal leaders work with life coaches to take their lives, their successes, and their accomplishments to a whole new level.
In this course, you will learn the tools and techniques to become a successful life coach or to add some coaching techniques to your own repertoire.
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OnlineManager Management
When preparing to manage one, or a group of managers, you are preparing them to be able to manage their own employees.
Every manager has a different personality type and learns differently. With some tools and tips, you can help them become great managers that will continue to grow and succeed with their new teams.
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OnlineManaging Personal Finances
In today's world, financial literacy is more important than ever. Managing personal finances is an essential life skill that helps individuals plan for their future, manage debt, and build wealth over time.
This course will help you develop the knowledge and skills you need to effectively manage your personal finances, including budgeting, saving, investing, and planning for retirement.
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OnlineManaging Workplace Anxiety
Everyone will experience anxiety at some point in their lives. Anxiety is a normal reaction characterized by feelings of fear or apprehension. One of the leading places that individuals will experience anxiety or excessive stress is the workplace. With our Managing Workplace Anxiety course, you will learn resources and effective skills that will help recognize and manage anxiety in the workplace. You will feel more confident in your professional environment, as well as more prepared to overcome the challenges that the workplace may bring.
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WorkshopManaging Workplace Anxiety
With our Managing Workplace Anxiety course, you will learn resources and effective skills that will help recognize and manage anxiety in the workplace.
You will feel more confident in your professional environment, as well as more prepared to overcome the challenges that the workplace may bring.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineManaging Workplace Harassment
Workplace harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability.
This course will give you the tools necessary to recognize harassment in the workplace as well as understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is, in and of itself, important in any organization.
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OnlineMarketing Basics
A great marketing strategy will communicate your brand's values effectively and help you reach your target audience. Without marketing, your business may offer the best products and services in your industry, but none of your potential customers would know about it.
This course will give you a basic understanding of marketing and the tools and techniques used to effectively market a product or service.
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OnlineMeasuring Results from Training
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits.
Other topics, like communication or leadership, might have benefits that you can't put a dollar value on.
In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.
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OnlineMedia and Public Relations
Whether you are a small business owner or a media relations professional, understanding the basics of public relations will help you build and protect your brand and reputation.
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OnlineMeeting Management
Disorganized and poorly managed meetings waste time and hurt your credibility as a meeting manager. Consistently leaving a poor impression with the attendees will haunt you, if left unchecked.
This course is designed to give you the basic tools you will need to initiate and manage your meetings. You will learn planning and leadership techniques that will give you the confidence to run an engaging meeting that will leave a positive and lasting impression.
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OnlineMiddle Manager
Traditionally, middle managers make up the largest managerial layer in an organization. Middle managers are responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and they understand how to effectively execute these goals.
It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers.
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OnlineMillennial Onboarding
This course helps managers and HR professionals design onboarding experiences tailored to millennial employees — accelerating their integration, engagement, and long-term retention.
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OnlineMobile Learning (mLearning) Essentials
This course introduces the principles of mLearning design and delivery, equipping L&D professionals to create engaging, accessible learning experiences optimized for mobile devices.
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OnlineMotivating Your Sales Team
Developing a solid set of strategies for motivating your sales team will not only increase your bottom line, but will increase team member satisfaction and retention.
Taking the time to figure out how best to prepare and motivate your sales team is one of the best investments you can make in your organization.
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OnlineMulti-Level Marketing
It is often misrepresented as a 'pyramid scheme', which can make some business owners weary.
Others may simply not have any information about it. With a little education and training, many people find multi-level marketing a great tool for their company.
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OnlineNegotiation Skills
Have you ever decided where to eat with a group of friends? Decided on chore assignments with your family? Asked your boss for a raise? These are all situations that involve negotiating!
This course will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.
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OnlineNetworking (Outside the Company)
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OnlineNetworking (Within the Company)
By following the information outlined in this course, you will be able to network effectively and reap the rewards that come with making connections within the organization.
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OnlineOffice Health and Safety
This course will explain what it takes to keep yourself and co-workers healthy.
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OnlineOffice Politics for Managers
It is important for managers to learn and understand the office environment and the employees that make it tick.
Since the manager interacts with several aspects of the workplace, one should learn how to effectively work with colleagues, supervisors, and upper management in order to help keep the department functioning as a whole.
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OnlineOrganizational Skills
These skills are not acquired overnight – it will take a lot of practice and patience. But with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized.
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OnlineOutlook Essentials
Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings.
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OnlineOvercoming Sales Objections
With the right training, it is possible to turn objections into opportunities. Investing in sales objection training will help improve sales and the company's bottom line.
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OnlinePerformance Management
Rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization.
Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.
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OnlinePersonal Branding
Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image you want them to see. A positive brand is necessary for success.
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OnlinePersonal Productivity
This course will show you how to organize your lives and find those hidden moments.
You will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize your personal productivity.
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OnlinePowerPoint Essentials
You will also gain a fundamental understanding of the PowerPoint environment and the correct use of key features of this application.
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OnlinePractical Bookkeeping
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!
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OnlinePresentation Skills
This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader.
No matter which role you are assuming, this course will help you become more efficient and proficient with the skills of providing information to others.
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OnlineProject Management (6th Edition)
This course will define the 10 knowledge areas of Project Management, PMBOK, 6th edition, as well as outline processes, specific steps, and examples associated with it.
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OnlineProject Management (7th Edition)
Project management is the practice of planning, organizing, and managing resources to achieve specific goals and objectives, while adhering to the predefined project parameters. It provides control over the project lifecycle, from its initiation to its completion.
The Project Management 7th Edition course will cover principles and techniques in accordance with the Project Management Body of Knowledge (PMBOK) 7th Edition, which is the globally recognized standard for project management best practices.
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OnlineProposal Writing
A good proposal doesn't just outline what product or service you would like to create or deliver. It will convince the reader that it is the only logical choice.
This course will take you through each step of the proposal writing process, from understanding why you are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.
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OnlineProspecting and Lead Generation
By changing your personal perspective of prospecting and engaging in fun, new activities, your company will benefit from new enthusiasm and increase sales leads.
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OnlinePublic Speaking
According to a survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career.
This course will give you some valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.
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OnlineRecognizing Employee Excellence
With these insights, you will be better able to align your team's efforts with the company's vision, leading to increased job satisfaction, higher productivity, and improved business results.
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OnlineRespect in the Workplace
A respectful work environment is essential to the overall success of your team, and will contribute to a well-founded work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team.
This course will give you the tools and conversation to help empower your team to recognize behaviors that influence their performance within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.
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OnlineResponsibility in the Workplace
One of the most critical traits to look for in an employee is responsibility. Responsible employees drive the success of an organization, whether for profit or not for profit.
This course will introduce to you the idea of responsibility and the traits that define a responsible employee. It will also show the effects of having responsible employees versus irresponsible employees. And finally, the course will cover the steps to becoming more responsible.
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OnlineRisk Assessment and Management
Successfully managing risks will prevent mistakes, which leads to a safer work environment, happier employees, and increased productivity. Following a few basic steps will place your organization on the path to success.
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OnlineSafety in the Workplace
Workplace safety, however, is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.
Safety standards and procedures must be put in place, and everyone needs to follow the standards in order for them to be effective.
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OnlineSales Fundamentals
Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. It requires you to convince someone with a potential interest that there is something for them in making their interest concrete – something that merits spending some of their hard-earned money.
This course will give you a basic sales process, plus some basic sales tools, that you can use to seal the deal, no matter what the size of the sale.
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OnlineSelf-Leadership
No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.
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OnlineSensitivity Training
Sensitivity training is crucial in creating a workplace that is an inclusive and safe place for all to work.
This course will introduce you to your company's responsibility for promoting sensitivity in the workplace, and will examine the benefits garnered company-wide from this training. You will also explore the steps that should be taken when non-compliance becomes an issue.
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OnlineServant Leadership
Servant leadership may seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on the success of others (i.e., your employees), and in turn building better professional relationships that can benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee's confidence and furthering their success at the same time.
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WorkshopServant Leadership
Servant leadership is a philosophy that involves focusing on the success of others (i.e., your employees), and in turn building better professional relationships that can benefit both manager and employee.
Servant leadership shows that managers can be great leaders while boosting their employee's confidence and furthering their success at the same time.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineSocial Intelligence
Whether we're at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation!
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OnlineSocial Learning
By fully understanding the process of social learning, it is possible to enhance both social and learning skills to reap the full benefits of any social learning situation.
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OnlineSocial Media Marketing
Social media platforms host online communities where businesses are able to reach their customers in a more personalized way, while forming new connections through the enhancement of your brand.
Social media marketing can provide successful benefits to businesses of any size.
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OnlineSocial Media in the Workplace
Social media is commonly found within a workplace, whether it is for personal use or a company's account. It is important for companies to examine how social media may be affecting them, and how they can implement ways to move forward with technology, without letting it interfere with productivity.
In this course, you will gain knowledge and skills to use social media effectively and securely.
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OnlineStress Management
Welcome to the Stress Management course. Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This course gives you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.
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WorkshopStress Management
Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress.
This course gives you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
WorkshopSupervising Others
This Workshop will help you become more efficient. You will also become more proficient with delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineSupervising Others
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This course will help you become more efficient. You will also become more proficient with delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.
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OnlineSupply Chain Management
This course will provide you with the understanding of how Supply Chain Management can improve and help almost any type of business.
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OnlineTaking Initiative
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OnlineTalent Management
With a company's workforce being the highest cost to it, does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employees.
Talent Management is the investment that will pay dividends over the course of its use.
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OnlineTeam Building Through Chemistry
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OnlineTeam Building for Managers
Your organization's people are its greatest asset, and when they work together as a team they accomplish even more. But teamwork doesn't just happen. Teams have to be created, developed, and continuously nurtured. A solid team building strategy can create an environment of greater collaboration and collegiality, which is good, not only for the bottom line, but for your people themselves. There are many different ways to build a team, and to continue fostering a sense of teamwork. Developing a diverse team building tool kit helps your people grow at every stage.
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WorkshopTeam Building for Managers
But teamwork doesn't just happen. Teams have to be created, developed, and continuously nurtured. A solid team building strategy can create an environment of greater collaboration and collegiality, which is good, not only for the bottom line, but for your people themselves.
There are many different ways to build a team, and to continue fostering a sense of teamwork. Developing a diverse team building tool kit helps your people grow at every stage.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineTeamwork and Team Building
This course encourages you to explore the different aspects of a team, as well as ways to become a top-notch team performer.
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OnlineTelephone Etiquette
Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.
Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
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OnlineTelework and Telecommuting
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WorkshopTen Soft Skills You Need
In addition to these "hard" skills, we also need "soft" skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people!
In this course you will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your career.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineTen Soft Skills You Need
The importance of soft skills is often underestimated and they're frequently excluded from professional development discussions. It's a misconception that only hard skills will advance your career. Soft skills are what accompany hard skills and make you a more effective and well-rounded professional. This course covers ten essential soft skills that will help you communicate, collaborate, and lead more effectively.
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WorkshopThe AI-Enabled Leader: Practical Strategies to Increase Productivity, Improve Decision-Making, and Lead More Effectively
Artificial Intelligence is rapidly transforming the way organizations operate, communicate, and make decisions. Yet many leaders are unsure where to begin or how to use AI effectively without needing a technical background.
This interactive workshop is designed specifically for leaders, managers, supervisors, and professionals who want to understand the practical applications of AI in today's workplace. You will learn how AI can enhance productivity, improve communication, support better decision-making, streamline routine tasks, and free up more time for strategic leadership.
Through demonstrations, hands-on exercises, and real-world examples, you will discover how to leverage AI tools responsibly and effectively while maintaining the human skills that remain essential for successful leadership.
Be ready, because you will leave with actionable strategies, practical AI prompts, and a personal action plan for incorporating AI into your daily leadership practices!
$799
OnlineThe Cloud and Business
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OnlineTime Management
The practice of time management requires focus and conscious planning to help win back control of your busy day, and conquer financial goals. Challenges are often presented in the workplace, which can affect our ability to make optimal use of our time. However, with the help of prioritization, goal-setting, and appropriate organization of the mind and space around us, we are able to overcome time management barriers.
This course will provide you with appropriate strategies to increase both personal and professional productivity, as well as learn to work smarter. Exceptional time management skills have a powerful effect on shaping an organized, successful business.
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OnlineTop Ten Sales Secrets
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OnlineTrade Show Staff Secrets
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OnlineTrain-the-Trainer
Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as part of your job, you'll want to be prepared for the training that you do.
This course offers various types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more.
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OnlineTrust Building and Resilience Development
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WorkshopTrust Building and Resiliency Development
Welcome to the Trust Building and Resilience Development Workshop. Creating relationships that are built on trust, and having the tools to be resilient are crucial in creating a workplace that is safe and a stable place for all to work. This Workshop will introduce you to your company's responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business. Workshops are 4 hours in length for the day and time of the workshop. Registration closes 7 business days prior to the day of the workshop.
$799
OnlineUnconscious Bias
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OnlineUniversal Safety Practices
This course is designed for workers in non-traditional roles who want to understand essential workplace safety principles.
You will learn about the universal safety practices that apply across all industries and roles, helping you protect yourself and those around you.
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OnlineVirtual Team Building and Management
This course will give you the tools and strategies you need to lead a virtual team effectively — from establishing trust and communication protocols to managing performance and building team culture across distances.
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OnlineWord Essentials
Microsoft Word is the gold standard for business document creation. This course covers the essential features and formatting tools of Word, helping professionals create polished, professional documents with speed and confidence.
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OnlineWord Expert
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OnlineWork-Life Balance
Welcome to the Work-Life Balance course. Work-Life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and more productive. In addition to improving performance, many younger employees place a high value on work-life balance. Companies that include work-life balance as part of their culture will be better able to attract qualified candidates.
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WorkshopWork-Life Balance
Work-Life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks.
Employees who have the tools to balance their professional and personal lives are happier, healthier, and more productive.
In addition to improving performance, many younger employees place a high value on work-life balance. Companies that include work-life balance as part of their culture will be better able to attract qualified candidates.
Workshops are 4 hours in length for the day and time of the workshop.
Registration closes 7 business days prior to the day of the workshop.
$799
OnlineWorkplace Bullying
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OnlineWorkplace Harassment
Workplace harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability.
This course will give you the tools necessary to recognize harassment in the workplace as well as understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is, in and of itself, important in any organization.
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subscription
OnlineWorkplace Violence
It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing.
Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.
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